A virtual assistant provides many benefits to a company — especially when it comes to costs.
Adding a virtual assistant to your staff removes the long and drawn-out hiring process, takes the responsibility of procuring supplies and equipment off your plate, and elevates your customer service and revenue-driven tasks, all while cutting costs.
Interested in learning more about how a virtual assistant can save your business money? We’ve got the answers.
Focus on Revenue-Driven Tasks
Hiring a virtual assistant will take away unnecessary tasks that aren’t contributing to your revenue goals.
When salespeople, marketing leads, or other specialists in your company are stuck handling customer service tasks, they’re taken away from the jobs they were hired to do — the ones that lead to business growth and increased revenue.
The specialists within your company shouldn’t have to worry about small, repetitive tasks. By removing them from your specialists’ plates, you allow those employees to get back to revenue-driven tasks, saving your business money in the long run.
24/7 Customer Service
Hiring a virtual assistant enables your company to provide 24/7 customer support, ensuring that revenue and client retention initiatives are consistent.
When clients call at odd hours of the night, over weekends, or on days your office staff is not in, you can easily lose potential business.
Whether a customer needs help placing an order, has a question about their service, or is having trouble paying online, they need to be helped as soon as possible.
Quick responses to complaints keep customers from leaving bad reviews or taking their business elsewhere. Timely responses to sales inquiries allow you to catch prospects while they’re interested and in need of your service.
A virtual assistant can take over all of your customer service calls or fill in the gaps so that you can provide around-the-clock professional service for your customers.
No Worries About Equipment
When hiring a new, in-house employee, you will be responsible for procuring all of the equipment, supplies, and software needed for the team member to complete their job successfully.
Costs of a desk, computer, and telephone are obvious; other costs that come with an in-house employee, like bathroom, kitchen and office supplies, are often overlooked.
A virtual assistant will be responsible for their own equipment, saving you money.
Remove the Headaches That Come With a Salary
On average, a virtual assistant can cost as low as $14,500 a year, while full-time administrative assistants cost around $42,891 a year.
A full-time employee will cost you more than just their salary — they’ll also require benefits like paid time off, sick days, and medical insurance.
Most virtual assistants, on the other hand, will only be paid for the work they put in at an hourly rate. As a business owner, you can choose to use a virtual assistant part-time to fill in when needed and save thousands of dollars compared to hiring a full-time employee.
Leverage a Virtual Assistant
Leveraging a virtual assistant not only provides cost savings but will help increase revenue, boost your customer service experience, and free up your in-house staff’s time for more critical tasks.