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How to Improve a Company’s Communications

  • March 31, 2020

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communication upgrades every business needs

Your business may need a better way to blast out pertinent information to a large pool of employees, or you may run a consumer-based service that requires a dedicated line of support. Communications technology has become even more vital for smooth business operations. To maximize your comms efforts, here are some key communication upgrades every business needs.

Upgrading your phone systems

Being able to connect to different users at once with a single system can significantly improve the state of communications. Establishing connections can be done more efficiently and with fewer steps. That is why more businesses are making use of newer models like the Xorcom IP phone for their switchboard operations.

Related: Improving Your Business's Bottom Line During Hard Times

Nowadays, the busier a company is, the wiser it is to make use of a system that connects to traditional phone services as well as both local area and wide area networks. Being able to connect to different devices from a unified line can make all the difference, especially when it is also pertinent to have lines open for customer feedback and employee-to-employee communications at the same time.

The best system to make use of is one that can connect to traditional phone lines as well as more modern VoIP alternatives. This way, you can make use of chat, messaging, calls, and administration cohesively.

Outsourcing support

Depending on the manpower available to you, it's important to back up the power of the hardware and system you have with good practices that allow more productivity. Studies have shown that outsourcing enables in-house teams to work more efficiently as the load is not divided into other tasks that may not be in their direct purview.

You might find that you juggle both company communications related to connecting different departments and provide daily support to customers and clients across a vast network. If so, you should allot some resources to having some offshore BPOs handle a specific workload with external communications. Doing this frees up your internal comms to streamline interactions. Overall, you may even find that it not only increases productivity but also helps you save on costs with operations.

Of course, this is provided that you choose a provider that has stable communication themselves so that you are aligned and don't end up being hindered by this move.

Increasing security

Data and privacy are becoming bigger risks with the many avenues with which there could be interference and unauthorized access. That is why it's important to put safeguards into place to protect your comms, both with outbound and inbound calls and messages.

A sound IP system will have security measures and functions in place, so it's best to make sure that you are aware of things like backlisting procedures and authorization PINs. You should also ensure that the IP system you have set up has built-in firewalls and encryption for increased protection integrated against hijacking, tapping, and hacking without intervention.

All of these changes are doable and accessible to growing businesses, whether they have a system in place or are starting to set one up. By utilizing these improvements, you can empower your company more in an age where communication is everything.