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Quality and professionalism are the keys to repeat business, and knowing ways contractors can appear more professional can increase customers’ satisfaction. Your clients rely on you to know what you’re doing and trust that you can get the job done—but treating the job as anything less than professional can come off as disrespectful.
Consider how you currently present yourself to your clients and see where there are areas of improvement and what you already excel in.
Sticking to a designated time frame is one of the best ways to engender trust with your clients and show that you have a professional attitude towards your job. It is a sign that you value their time and that you’re going to do what you can to make this experience as efficient and convenient as possible for them.
Showing up late to job sites can appear as if you do not care about what you need to do or how it gets done. Whether it tangibly affects the quality of your work can be irrelevant; despite how well of a job you do, it can still come off as unprofessional.
Every job can bring some new challenge to the table that is unexpected. In times like these, you need to adapt to the changing conditions of the job and have an answer for sudden problems. This starts by having the right tools readily available wherever you are. Ensure that you have the necessary supplies in your work vehicle to complete jobs as they arise.
Much like showing up late, nothing matters if you show up unprepared; your client perceives you in a negative light. If your progress routinely comes to a halt because you are caught unprepared, your client may decide to go with another contractor for their next home repairs.
Communication is critical in the contractor and client relationship. Having avenues of quick communication can enable you or them to clarify information or confirm details. These responses don’t necessarily have to be instantaneous, but they have to come within a consistent and reliable timeframe.
Responses from you that take an excessive amount of time can come off as disrespectful to clients and appear unreliable. While you may be busy with other jobs and customers, you still need to set time aside to reach out to your other clients. A quick email from your work tablet or calling for a five-minute interaction can significantly change how clients view you.
Implementing the way to come off as more professional to your customers requires constant effort, but the result is the most desirable outcome. When clients perceive you as reliable and dependable, they are far more likely to recommend you to friends and family and will build your business credibility through experience.
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